Terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE – OLIVIA LAUREN
PRELIMINARY ARTICLE
These general conditions govern the contractual relationships between, on one hand, ETS TASSINON SRL, operator of the Olivia Lauren brand, and, on the other hand, any individual or entity wishing to make a purchase through the website www.olivialauren.be, hereinafter referred to as "the customer."
The client acknowledges having read and accepted these general terms and conditions of sale without reservation before validating their order.

ARTICLE 1 – SCOPE OF APPLICATION
These general terms and conditions apply to all orders placed on the site by the customer for products marketed online.

ARTICLE 2 – ORDER
Before the final confirmation of the order, the customer can review the details of their selection, correct any possible errors, and check the total amount (including delivery fees).
The order is deemed firm and final upon receipt by the customer of a confirmation email issued by ETS TASSINON SRL. Only the items that are actually shipped will be charged.
The customer must create an account during their first order by completing all mandatory fields. In case of prolonged inactivity on the site, the selection of items may expire.
We strive to accurately represent our products, but color or texture variations may occur depending on the screens.
The company reserves the right to cancel any order in the event of a manifest error in the price or description of a product, or in the case of a prior dispute with the customer.

ARTICLE 3 – PRICE
The displayed prices are indicated in euros, all taxes included. ETS TASSINON SRL reserves the right to change prices at any time, without affecting already confirmed orders.
A detailed invoice accompanying each delivery will indicate the prices paid and the fees applied.

ARTICLE 4 – PAYMENT
Payment can be made via credit card (Bancontact, Visa, Mastercard) or by bank transfer upon request. The card is charged at the time of order preparation.
In case of refusal of the transaction by the banking institution, the order will be automatically canceled without the obligation for the company to provide justification.

ARTICLE 5 – DELIVERY
Deliveries are made to the address provided by the customer. No delivery can be made to P.O. boxes, hotels, or business addresses.
Delivery times are provided for informational purposes, generally within 7 working days after payment validation.
The customer is required to check the condition of the package upon receipt and to immediately report any damage to the carrier.

ARTICLE 6 – RETURN AND REFUND
The customer has a right of withdrawal of 14 days from the receipt of the order.
Items must be returned in their original condition and in their complete packaging to:
ETS TASSINON SRL – Zoning Ouest 9, 7860 Lessines, Belgium.
Returns are the responsibility of the customer, except in cases of delivery error or defective items (notification within 24 hours to brigitte@olivialauren.be).
The refund will be processed using the original payment method after the return has been received and inspected.
In case of abusive returns, ETS TASSINON SRL reserves the right to refuse any future orders.

ARTICLE 7 – PROOF AND VALIDITY
The order confirmation serves as an electronic signature, with the same legal value as a handwritten signature. The customer is responsible for the accuracy of the data they provide.

ARTICLE 8 – LIABILITY
ETS TASSINON SRL cannot be held responsible for any malfunction of the site, delay, or delivery failure attributable to a force majeure event, service interruption, or internet network failure.

ARTICLE 9 – PERSONAL DATA AND COOKIES
The personal data collected is used solely for processing orders and is in no way transferred to third parties. The customer can exercise their rights of access, rectification, and deletion by writing to the address above.
The site uses cookies for statistical purposes and to improve the user experience. The user can configure their browser to refuse them.

ARTICLE 10 – INTELLECTUAL PROPERTY
The OLIVIA LAUREN brand, visuals, logos, texts, illustrations, and all graphic or technical elements of the site are the exclusive property of ETS TASSINON SRL. Any reproduction is prohibited without prior written permission.