Return policy

GENERAL RETURN TERMS – OLIVIA LAUREN

ARTICLE 1 – RIGHT OF WITHDRAWAL
According to the legislation, you have 14 calendar days from the receipt of your order to inform us that you wish to return one or more items without having to provide a reason.
After this period, returns will no longer be accepted.

ARTICLE 2 – RETURN CONDITIONS
To be eligible for a return, the items must absolutely:

Not worn, not washed, not damaged

Back in the original packaging, complete (accessories included)

Make sure to include the return slip or a copy of the invoice.
Returns that do not meet these conditions will not be refunded or exchanged.

ARTICLE 3 – RETURN REQUEST PROCEDURE

Melding:

Please send an email to brigitte@olivialauren.be to let us know that you wish to make a return. You will receive a confirmation with the instructions for returning the item.

Return address:

All items must be returned to the following address:
ETS TASSINON SRL

Zoning West 9
7860 Lessines – Belgium

Return costs:
Return shipping costs are the customer's responsibility, except in cases of an error on our part or a defective item.

ARTICLE 4 – EXCHANGE
We do not offer a standard exchange.

If you would like a different item or size, you only need to return the original item and place a new order online.

ARTICLE 5 – REIMBURSEMENT
As soon as the return is received and checked, we will proceed with the refund within a maximum period of 14 days using the same payment method that was used for the purchase.
The refund applies only to the returned items. The original shipping costs are not refunded (except in the case of incorrect delivery or a non-conforming product).

ARTICLE 6 – DEFECTIVE ITEMS OR ERRORS IN DELIVERY
If an item is damaged or if the received order is incorrect, please contact us within 24 hours of receipt at the following address:

brigitte@olivialauren.be

Please attach a photo of the product in question.
In this case, we will cover the return costs.

ARTICLE 7 – LIMITS
We reserve the right to refuse returns in the case of apparent abuse (excessive returns or fraudulent use of the right of withdrawal).